Shipping policy

Please Note:
Due to the impact of COVID-19, UPS and USPS packages may temporarily require more time to be delivered.

What countries do you ship to?
We currently ship within the United States and Worldwide.

Which shipping carrier will be used to deliver my item?
We use UPS (United Parcel Service), USPS (United States Postal Service) and FedEx to ship our items. We also use DHL for International Shipping.

When will I receive my order?
Orders ship Monday-Friday. Our items typically ship within two business days after you submit your order. Delivery time will depend upon selected shipping method available to you. Please note we only deliver within the United States only.

Will I be charged sales tax?
Holy Land Gift Shop is required to charge and collect sales tax on product purchases as well as shipping and handling to any address within the state of New Jersey only.

Can I place an order via phone or e-mail?
Unfortunately, we are unable to process orders through email. We ask and encourage you to place your order online, however, customer service is also available via email or phone to assist you with your purchase. If you are having difficulty in placing an order, you are more than welcome to contact us, and we will provide you with the help necessary to complete your order. We are available Monday - Friday from 8:00 AM to 5:00 PM EST. You can always contact us if you have any question at info@holylandgiftshop.com or call us at 855-719-6677.

What are your shipping rates & delivery estimates?
Our shipping rates and delivery estimates are as follows:

*All prices on our website are in US dollars 

What do you mean by free standard shipping and Expedited Shipping?
On qualifying items, free shipping (if available) will be applied automatically in your cart on any order. 

What if I provided an incorrect delivery address?
Entering a complete and accurate address is crucial to prompt delivery. Incomplete addresses may cause days or weeks of delay. The buyer bears the responsibility for the correct input of the delivery address. Depending on which part(s) you have left out from the address, chances are that your local delivery courier can still guess and make out the full address based on what you have provided.

In case anything goes wrong with the shipment of an order due to an error in the delivery address made by the buyer, Holy Land Gift Shop cannot be held responsible for the loss of the shipment. If an item is returned to Holy Land Gift Shop due to an incomplete or incorrect shipping address and shipping fees were already incurred on the package, the fees become non-refundable. If a replacement order is requested, a re-shipping must be paid before the order can be re-sent.

No refunds, replacements or credits will be issued for orders confirmed by carrier to have been delivered to the address provided in an order.

Delivered Packages Confirmed by Carrier
Once an Order (package) is confirmed by the shipping carrier as delivered, the package becomes the customer’s responsibility. No refunds, replacements or credits will be issued for orders confirmed to have been delivered by the shipping carrier to the address the customer has provided in an order.

What about shipping and delivery delays?
Holy Land Gift Shop shall have no liability to the buyer for any delay caused by the shipping carrier. Shipment and/or delivery dates are merely estimates and failure of shipment and/or delivery by the estimated date will not constitute grounds for charge back, setoff, or other damages or claims of damages against Holy Land Gift Shop. If there will be a delay in shipment and delivery of your order, we will contact you via email or phone as soon as reasonably possible after the order has been placed.

What if the product I ordered arrived damaged?
Please inspect your order upon reception and contact us immediately (within 24 hours) to report to our Customer Care Team any item/items that are damaged as a result of shipping. Please refer to our Return Policy for detailed information. We'll work with you to make it right!

Am I provided shipment confirmation & order tracking?
Once your order has been shipped, you will receive a "Shipment Confirmation" email containing your tracking number.

Order Cancellation Policy
Can I cancel my Oder?
We understand that there may be times when orders need to be canceled. Our customers shall be entitled to cancel an order of any product, only before the order has been shipped. After your order is placed, you have a short window of time to cancel your items. Order cancellations must be requested in writing only by sending us an email to info@HolyLandGiftShop.com. If it is too late to cancel your order, you may return any the item(s) in accordance with our return policy after you receive your order. All orders are automatically processed on our secure merchant processor, and during this process we incur irreversible fees. Therefore, if you cancel your order before it has been shipped, you will be assessed a 15% cancellation fee before credit is issued. If you cancel your order after it has been shipped, then the cancellation will be treated as a Return in accordance with our return policy. Orders which are refused at delivery will be assessed all of the applicable fees listed above in addition to the outbound and inbound shipping costs we incurred which become non-refundable and will be deducted from your credit account.

International Orders
For international orders outside the United States of America, your order may be subject to additional duty charges and taxes that are not reflected in our prices. It’s the customer’s responsibility to pay these additional fees to receive the shipment. Please check with your customs office for more information.

Return Labels
If you choose a refund to your original payment method and use our return label, an $8.99 return shipping fee will be deducted. If the return is our fault, we cover that charge. Original shipping costs are not refunded.

Returns for International Orders
International orders do not qualify for free return shipping. You will be responsible for paying for your own shipping costs for returning your item(s) or if you request a Return label from us (if applicable), then the return cost will be deducted from total refund amount. Eligible products may be returned within 14 days from the original delivery date, and the original costs for shipping, duties, fees or taxes are non-refundable. To start a return process please contact us within 48 hours of receiving your order and we will provide you with further instructions on how to initiate your return. The returned items must be new and unused, unworn and in the same condition they were received by the customer. Items listed as Sale or promotional cannot be returned. Damaged or missing merchandise must be reported within 48 hours of receipt of the package. We do not offer exchanges for international orders, so please return the item(s) you do not want to keep and place a new order for your desired replacement(s). Please allow up to 6 weeks for processing your return and for receiving credit from your financial institution. Please note there are certain situations where only partial refunds are granted if applicable and they apply to any item not in its original condition, is damaged or missing parts for reasons not due to our error, or for any item that is returned more than 14 days after delivery. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed in accordance with our policy, and a credit will automatically be applied to your original method of payment.